Refund policy

Guarantee, Claims and Refunds

We guarantee beautiful fresh flowers upon delivery. If you’re not 100% satisfied, you must notify us on the same day of delivery for a claim number. We reserve the right to request part of or the entire product back at our expense in order to process a refund or replacement. No product should be discarded unless you have written approval by us. A signature is required upon delivery. No signature on the FedEx receipt will avoid any guarantee.

Cancellations

Notice to cancel an order must be reviced by email referncing your order number six days before the schedule delivery date to recieve a refund of the amount paid, minus a 3% nonrefundable payment processing fee. A 15% nonrefundable fee of the payment amount will apply to all orders canceled within 5 days of the scheduled delivery date.

Substitution
Should a substitution be necessary, we will contact you to offer you options of equal or higher value. You may request a full refund if you don’t agree to a substitution. All efforts to contact you and work with you will be made by us. We don’t like to fall short of your expectations; however dealing with fresh flowers is dealing with Mother Nature and due to bad weather, low crop production or transportation delays, a substitution may be necessary in some cases.

Pricing & Typographical Errors
In the event that a product is listed at an incorrect price or quantity amount due to either a display error or typographical error, or an error in pricing information received from our suppliers, or an item that was priced incorrectly, Hospitality Flowers has the right to refuse or cancel any orders placed for product listed or conveyed at the incorrect price or quantity amounts. Hospitality Flowers has the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Hospitality Flowers will issue a credit to your credit card account in the amount of your original charge. Flower prices displyed on our website are subject to change without notice. The flower stock market is similiar to the fruits and vegetable stock market, prices flucuate base on supply and demand, weather and increase in the cost of fuel.

Monitor Settings

Monitor setting may cause the flowers to look lighter or darker depending on individual monitor settings. Buyer should allow and be aware of slight variations in the color shade. Expect Mother Nature to sometimes have some slight color variations within the same crop of flowers.